FREQUENTLY ASKED QUESTIONS

Last Updated on February 28, 2019

So you are the person that clicked order and started camping in front of your door 5 minutes later? Calm down! ( Unless you like camping 😉 )

Orders that are shipped within the United States or Canada take 2-7 Working days. Items shipped from overseas usually takes 10-21 Working days.

Some products, such as Personalized items may take a little longer.

For more info on shipping click here

Don’t go crazy just yet, it’s most likely on its way. Just get in touch and we’ll send some of our drug-sniffing dogs to track down that sneaky bast.. Package.

Please make sure you have your order number within reach when contacting us.

  • Want to stay in the know or see the process of how we handcraft our items ? simply fill-out your email address on the bottom of our website and confirm your subscription in the first email we send you.
  • Our E-mails are not for you ? no worries, in your last e-mail from us simply click unsubscribe and we will never email you again. promise!

All of our delivery carriers will leave you a ‘failed delivery’ card (sounds harsh, but honestly, it’s no reflection on you).

If your order is going by courier, and you are not in, they’ll try your neighbors but also attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always use the tracking information in the email they’ll send you to re-arrange delivery for a different time or place.

If you’ve found yourself locked in a dungeon (we don’t judge) and haven’t managed any of the above, they shall take your package back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget your ID, dungeon dweller.

At afvapeco.com we use the latest security measures to protect your details when you shop with us. From Malware & Phising to TLS1.2 & 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the “Proceed to Checkout” button, secure pages are indicated by:

  • the web address changing from “http://” to “https://”; and
  • a “padlock” symbol (or key) in the bottom right-hand status bar of your web browser.

In the unlikely event of an unauthorized usage of your credit or debit card for a purchase at afvapeco.com most banks and card issuers either cover all the charges or may limit your liability to just $50.00. If you feel that you have been the victim of fraud, please contact your banking institution immediately, and then let us know

No, your secret is safe with us! you can always download from your account.

Since you asked so nicely, all you need to do is Cick here and enter your email address.

The most obvious ways are the serials on the product, the Certificate of Authenticity included in the Box & in the software ( where applicable ).

In addition to serializing our products we also name them ( Cause FCK Cloners ) if you want to know if you got the real deal you can contact us here to verify.

STILL HAVE QUESTIONS?

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