FAQs

Frequently Asked Questions

What are your Shipping options?

Hey there, so you are curious about our shipping option ?

We kept it KISS ( Keep It Simple, Stupid ) Just the way we are.

Handling time: 1-2 Business days

4PX: No matter where you are, we handle a flat fee of $7.99 (USD), and it takes around 10-14 working days and can carry most items up to 2kgs in weight.

Courier – Tracked (DHL): Prices start from $14.95 (USD), Much faster, and can carry heavier (Wide) loads/bigger sizes.

How late can I place my order ?

Your forgot your lovers Birthday again? No problem. If you’re in the US you have until these times for your order to leave our warehouse on the same day:

  • Ordered before 5:00PM GMT Means it is shipped the same day

Orders placed after these times on a Friday will not be shipped until the following Monday.

If you miss any of these times (Which is one time really…), You shall not receive your order in time, unless one of our customer service kitteeys can perform some magic.

When can I expect my order to arrive ?

So you are the person that clicked order and started camping in front of your door 5 minutes later ? Calm down, ( Unless you like camping )

Orders that are shipped from our US Warehouse normally take 2-5 Working days. Items from our overseas Warehouse takes 10-14 Working days.

Some products, such as Personalised or Direct Despatch items may take a little longer as they are not made or shipped from our own warehouse but from a trusty partner in crime ( China ). Here is a Handy shipment tracker, or you can login to your account and track it from there.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


What does Drop-shop mean ?

Drop-shipping is the term used when the manufacturer/supplier sends an item directly from their warehouse to you and not from our own Cat in a Boxx warehouse.

As we have our own warehouses this is only done in ultra rare cases and we will always display ( Transparency ) If this is the case.

Something from my order is missing, what do I do ?

Don’t go batsh*t crazy on us just yet, it’s most likely on its way. Just get in touch and we’ll send some of our drug-sniffing dogs to track down that sneaky bast.. Package.

How can I cancel my Order ?

You Can’t……

..

..

..

..

..

..

…………

..

You are still here?

….

…….

Ok ok, you are a persistent one aren’t ya

You can open a refund request within your account. We will open a ticker and depending on the product refund you.

It’s just not what I wanted ( Or it’s faulty ), What about returns & Refunds ?

A package shipped by Catinaboxx simply does not break…. but in a highly unlikely event it does, we offer either a replacement or full refund.

Do you have an extended Christmas returns period ?

Our Christmas hats go in the cabinet on January 10th. Don’t worry, we won’t tell Santa you didn’t like his gift.

Can I exchange my item for something else?

We can’t exchange items, but we can offer a refund or store credit.

How Can I add or remove my self from your mailing list.

  • Want to become a Commando Kitteeey and get special missions and discounts in your mailbox ? simply fill-out your email address on the bottom of our website and confirm your subscription in the first email we send you.
  • Being a Commando Kitteeey is not for you ? no worries, in your last e-mail from us simply click unsubscribe and we will never email you again. Paws promise

What happens if I’m not in to receive my delivery?

All of our delivery carriers will leave you a ‘failed delivery’ card (sounds harsh, but honestly, it’s no reflection on you).

If your order is going by courier, they’ll too try your neighbours but also attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always use the tracking information in the email they’ll send you to re-arrange delivery for a different time or place.

If you’ve found yourself locked in a dungeon (we don’t judge) and haven’t managed any of the above, they shall take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget your ID, dungeon dweller.

Is Cat in a Boxx Secure ?

At catinaboxx.com we uses the latest security measures to protect your details when you shop with us. From Malware & Phising to TLS1.2 & 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the “Proceed to Checkout” button, secure pages are indicated by:

  • the web address changing from “http://” to “https://”; and
  • a “padlock” symbol (or key) in the bottom right-hand status bar of your web browser.

In the unlikely event of unauthorized use of your credit or debit card for a purchase at catinaboxx.com, most banks and card issuers either cover all the charges or may limit your liability to just $50.00. If you feel that you have been the victim of fraud, please contact your banking institution immediately, and then let us know

Do you include invoices or prices in the order?

No, your secret is safe with us! you can always find your invoice on your customers profile.

I’ve got a Cat in a Boxx code, where do I enter the code?

You can enter your code at the checkout.

I’ve lost my password, Can you help ?

Since you asked so nicely, all you need to do is Cick here and enter your email address.

Unicorns, Unicorns…. You want Barfing Unicorns?

Say no more: We Got you #Fam!

I’ve lost my password, Can you help ?

Since you asked so nicely, all you need to do is Cick here and enter your email address.

How Can I add or remove my self from your mailing list.

  • Want to become a Commando Kitteeey and get special missions and discounts in your mailbox ? simply fill-out your email address on the bottom of our website and confirm your subscription in the first email we send you.
  • Being a Commando Kitteeey is not for you ? no worries, in your last e-mail from us simply click unsubscribe and we will never email you again. Paws promise

Is Cat in a Boxx Secure ?

At catinaboxx.com we uses the latest security measures to protect your details when you shop with us. From Malware & Phising to TLS1.2 & 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the “Proceed to Checkout” button, secure pages are indicated by:

  • the web address changing from “http://” to “https://”; and
  • a “padlock” symbol (or key) in the bottom right-hand status bar of your web browser.

In the unlikely event of unauthorized use of your credit or debit card for a purchase at catinaboxx.com, most banks and card issuers either cover all the charges or may limit your liability to just $50.00. If you feel that you have been the victim of fraud, please contact your banking institution immediately, and then let us know

What are your Shipping options?

Hey there, so you are curious about our shipping option ?

We kept it KISS ( Keep It Simple, Stupid ) Just the way we are.

Handling time: 1-2 Business days

4PX: No matter where you are, we handle a flat fee of $7.99 (USD), and it takes around 10-14 working days and can carry most items up to 2kgs in weight.

Courier – Tracked (DHL): Prices start from $14.95 (USD), Much faster, and can carry heavier (Wide) loads/bigger sizes.

What does Drop-shop mean ?

Drop-shipping is the term used when the manufacturer/supplier sends an item directly from their warehouse to you and not from our own Cat in a Boxx warehouse.

As we have our own warehouses this is only done in ultra rare cases and we will always display ( Transparency ) If this is the case.

How late can I place my order ?

Your forgot your lovers Birthday again? No problem. If you’re in the US you have until these times for your order to leave our warehouse on the same day:

  • Ordered before 5:00PM GMT Means it is shipped the same day

Orders placed after these times on a Friday will not be shipped until the following Monday.

If you miss any of these times (Which is one time really…), You shall not receive your order in time, unless one of our customer service kitteeys can perform some magic.

What happens if I’m not in to receive my delivery?

All of our delivery carriers will leave you a ‘failed delivery’ card (sounds harsh, but honestly, it’s no reflection on you).

If your order is going by courier, they’ll too try your neighbours but also attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always use the tracking information in the email they’ll send you to re-arrange delivery for a different time or place.

If you’ve found yourself locked in a dungeon (we don’t judge) and haven’t managed any of the above, they shall take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget your ID, dungeon dweller.

When can I expect my order to arrive ?

So you are the person that clicked order and started camping in front of your door 5 minutes later ? Calm down, ( Unless you like camping )

Orders that are shipped from our US Warehouse normally take 2-5 Working days. Items from our overseas Warehouse takes 10-14 Working days.

Some products, such as Personalised or Direct Despatch items may take a little longer as they are not made or shipped from our own warehouse but from a trusty partner in crime ( China ). Here is a Handy shipment tracker, or you can login to your account and track it from there.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


How can I cancel my Order ?

You Can’t……

..

..

..

..

..

..

…………

..

You are still here?

….

…….

Ok ok, you are a persistent one aren’t ya

You can open a refund request within your account. We will open a ticker and depending on the product refund you.

It’s just not what I wanted ( Or it’s faulty ), What about returns & Refunds ?

A package shipped by Catinaboxx simply does not break…. but in a highly unlikely event it does, we offer either a replacement or full refund.

Do you have an extended Christmas returns period ?

Our Christmas hats go in the cabinet on January 10th. Don’t worry, we won’t tell Santa you didn’t like his gift.

Can I exchange my item for something else?

We can’t exchange items, but we can offer a refund or store credit.

I’ve got a Cat in a Boxx code, where do I enter the code?

You can enter your code at the checkout.

Our Affiliate Program Terms & Conditions

FOREWORD

Our affiliates are very important to us. We do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration of you. We have written the following affiliate agreement with you in mind, as well as to protect our company’s good name. So please bear with us as we take you through this legal formality.

If you have any questions, please don’t hesitate to let us know. We are strong believers in straight-forward and honest communication. For quickest results please email us at  [email protected]

Best regards,

Roy & Gabe

AFFILIATE AGREEMENT

PLEASE READ THE ENTIRE AGREEMENT.

YOU MAY PRINT THIS PAGE FOR YOUR RECORDS.

THIS IS A LEGAL AGREEMENT BETWEEN YOU AND HK Sino Holland Electronics Limited. (DBA CATINABOXX.COM)

BY SUBMITTING THE ONLINE APPLICATION YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR EACH AND EVERY TERM AND CONDITION.

1. Overview

This Agreement contains the complete terms and conditions that apply to you becoming an affiliate in catinaboxx.com’s Affiliate Program. The purpose of this Agreement is to allow HTML linking between your web site and the catinaboxx.com web site. Please note that throughout this Agreement, “we,” “us,” and “our” refer to catinaboxx.com, and “you,” “your,” and “yours” refer to the affiliate.

2. Affiliate Obligations

2.1. To begin the enrollment process, you will complete and submit the online application at the catinaboxx.com affiliate page. The fact that we auto-approve applications does not imply that we may not re-evaluate your application at a later time. We may reject your application at our sole discretion. We may cancel your application if we determine that your site or content is unsuitable for our Program, including if it:

2.1.1. Promotes sexually explicit materials
2.1.2. Promotes violence
2.1.3. Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
2.1.4. Promotes illegal activities
2.1.5. Incorporates any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law
2.1.6. Includes “Merchant” or variations or misspellings thereof in its domain name
2.1.7. Is otherwise in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable to us in our sole discretion.
2.1.8. Contains software downloads that potentially enable diversions of commission from other affiliates in our program.
2.1.9. You may not create or design your website or any other website that you operate, explicitly or implied in a manner which resembles our website nor design your website in a manner which leads customers to believe you are catinaboxx.com or any other affiliated business.

2.2. As a member ofcatinaboxx.com’s Affiliate Program, you will have access to Affiliate Account Manager. Here you will be able to review our Program’s details and previously-published affiliate newsletters, download HTML code (that provides for links to web pages within the catinaboxx.com web site) and banner creatives, browse and get tracking codes for our coupons and deals. In order for us to accurately keep track of all guest visits from your site to ours, you must use Banners, text links, or other affiliate links we provide you with.

2.3.Catinaboxx.com reserves the right, at any time, to review your placement and approve the use of Your Links and require that you change the placement or use to comply with the guidelines provided to you.

2.4. The maintenance and the updating of your site will be your responsibility. We may monitor your site as we feel necessary to make sure that it is up-to-date and to notify you of any changes that we feel should enhance your performance.

2.5. It is entirely your responsibility to follow all applicable intellectual property and other laws that pertain to your site. You must have express permission to use any person’s copyrighted material, whether it be a writing, an image, or any other copyrightable work. We will not be responsible (and you will be solely responsible) if you use another person’s copyrighted material or other intellectual property in violation of the law or any third party rights.

3. Catinaboxx.com Rights and Obligations

3.1. We have the right to monitor your site at any time to determine if you are following the terms and conditions of this Agreement. We may notify you of any changes to your site that we feel should be made, or to make sure that your links to our web site are appropriate and to notify further you of any changes that we feel should be made. If you do not make the changes to your site that we feel are necessary, we reserve the right to terminate your participation in the Catinaboxx.com Affiliate Program.

3.2. Catinaboxx.com reserves the right to terminate this Agreement and your participation in the Catinaboxx.com Affiliate Program immediately and without notice to you should you commit fraud in your use of the Catinaboxx.com Affiliate Program or should you abuse this program in any way. If such fraud or abuse is detected, Catinaboxx.com shall not be liable to you for any commissions for such fraudulent sales.

3.3. This Agreement will begin upon our acceptance of your Affiliate application, and will continue unless terminated hereunder.

4. Termination

Either you or we may end this Agreement AT ANY TIME, with or without cause, by giving the other party written notice. Written notice can be in the form of mail, email or fax. In addition, this Agreement will terminate immediately upon any breach of this Agreement by you.

5. Modification

We may modify any of the terms and conditions in this Agreement at any time at our sole discretion. In such event, you will be notified by email. Modifications may include, but are not limited to, changes in the payment procedures and Catinaboxx.com’s Affiliate Program rules. If any modification is unacceptable to you, your only option is to end this Agreement. Your continued participation in Catinaboxx.com’s Affiliate Program following the posting of the change notice or new Agreement on our site will indicate your agreement to the changes.

6. Payment

Catinaboxx.com uses a third party to handle all of the tracking and payment. The third party is the paypal.com. Kindly review the network’s payment terms and conditions.

7. Access to Affiliate Account Interface

You will create a password so that you may enter Catinaboxx.com’s secure affiliate account interface. From the affiliate page you will be able to receive your reports that will describe our calculation of the commissions due to you.

8. Promotion Restrictions

8.1. You are free to promote your own web sites, but naturally any promotion that mentions Catinaboxx.com could be perceived by the public or the press as a joint effort. You should know that certain forms of advertising are always prohibited by Catinaboxx.com. For example, advertising commonly referred to as “spamming” is unacceptable to us and could cause damage to our name. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, you may not advertise in any way that effectively conceals or misrepresents your identity, your domain name, or your return email address. You may use mailings to customers to promote Catinaboxx.com so long as the recipient is already a customer or subscriber of your services or web site, and recipients have the option to remove themselves from future mailings. Also, you may post to newsgroups to promote Catinaboxx.com so long as the news group specifically welcomes commercial messages. At all times, you must clearly represent yourself and your web sites as independent from Catinaboxx.com. If it comes to our attention that you are spamming, we will consider that cause for immediate termination of this Agreement and your participation in the Catinaboxx.com Affiliate Program. Any pending balances owed to you will not be paid if your account is terminated due to such unacceptable advertising or solicitation.

8.2. Affiliates that among other keywords or exclusively bid in their Pay-Per-Click campaigns on keywords such as Catinaboxx.com, Catinaboxx, www.catinaboxx, www.catinaboxx.com, and/or any misspellings or similar alterations of these – be it separately or in combination with other keywords – and do not direct the traffic from such campaigns to their own website prior to re-directing it to ours, will be considered trademark violators, and will be banned from Catinaboxx.com’s Affiliate Program. We will do everything possible to contact the affiliate prior to the ban. However, we reserve the right to expel any trademark violator from our affiliate program without prior notice, and on the first occurrence of such PPC bidding behavior.

8.3. Affiliates are not prohibited from keying in prospect’s information into the lead form as long as the prospects’ information is real and true, and these are valid leads (i.e. sincerely interested in Catinaboxx.com’s service).

8.4. Affiliate shall not transmit any so-called “interstitials,” “Parasiteware™,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited Catinaboxx.com’s site (i.e., no page from our site or any Catinaboxx.com’s content or branding is visible on the end-user’s screen). As used herein a. “Parasiteware™” and “Parasitic Marketing” shall mean an application that (a) through accidental or direct intent causes the overwriting of affiliate and non affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email; (b) intercepts searches to redirect traffic through an installed software, thereby causing, pop ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, MSN, Yahoo, Overture, AltaVista, Hotbot and similar search or directory engines); (c) set commission tracking cookies through loading of Catinaboxx.com site in IFrames, hidden links and automatic pop ups that open Catinaboxx.com’s site; (d) targets text on web sites, other than those web sites 100% owned by the application owner, for the purpose of contextual marketing; (e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on web sites 100% owned by the owner of the application.

9. Grant of Licenses

9.1. We grant to you a non-exclusive, non-transferable, revocable right to (i) access our site through HTML / links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, to use our logos, trade names, trademarks, and similar identifying material (collectively, the “Licensed Materials”) that we provide to you or authorize for such purpose. You are only entitled to use the Licensed Materials to the extent that you are a member in good standing of Catinaboxx.com’s Affiliate Program. You agree that all uses of the Licensed Materials will be on behalf of Catinaboxx.com and the good will associated therewith will inure to the sole benefit of Catinaboxx.com.

9.2. Each party agrees not to use the other’s proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.

10. Disclaimer

CATINABOXX.COM MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING CATINABOXX.COM SERVICE AND WEB SITE OR THE PRODUCTS OR SERVICES PROVIDED THEREIN, ANY IMPLIED WARRANTIES OF CATINABOXX.COM ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED AND EXCLUDED. IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS.

11. Representations and Warranties

You represent and warrant that:

11.1. This Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms;

11.2. You have the full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party;

11.3. You have sufficient right, title, and interest in and to the rights granted to us in this Agreement.

12. Limitations of Liability

WE WILL NOT BE LIABLE TO YOU WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR GOODWILL OR ANTICIPATED PROFITS OR LOST BUSINESS), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, IN NO EVENT SHALL CATINABOXX.COM’S CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL COMMISSION FEES PAID TO YOU UNDER THIS AGREEMENT.

13. Indemnification

You hereby agree to indemnify and hold harmless Catinaboxx.com, and its subsidiaries and affiliates, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) (any or all of the foregoing hereinafter referred to as “Losses”) insofar as such Losses (or actions in respect thereof) arise out of or are based on (i) any claim that our use of the affiliate trademarks infringes on any trademark, trade name, service mark, copyright, license, intellectual property, or other proprietary right of any third party, (ii) any misrepresentation of a representation or warranty or breach of a covenant and agreement made by you herein, or (iii) any claim related to your site, including, without limitation, content therein not attributable to us.

14. Confidentiality

All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked “Confidential,” will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.

15. Miscellaneous

15.1. You agree that you are an independent contractor, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and Catinaboxx.com. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on Your Site or any other of Your Site or otherwise, that reasonably would contradict anything in this Section.

15.2. Neither party may assign its rights or obligations under this Agreement to any party, except to a party who obtains all or substantially all of the business or assets of a third party.

15.3. This Agreement shall be governed by and interpreted in accordance with the laws of Hong Kong without regard to the conflicts of laws and principles thereof.

15.4. You may not amend or waive any provision of this Agreement unless in writing and signed by both parties.

15.5. This Agreement represents the entire agreement between us and you, and shall supersede all prior agreements and communications of the parties, oral or written.

15.6. The headings and titles contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement.

15.7. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.

Contact

Live chat:

9am – 6pm Mon – Fri

Email:

9am – 7pm Mon – Fri 
[email protected]

Last Updated: January 12th, 2019